Shipping policy
Shipping Policy
Last Updated: May 6th, 2026
At StarPaws, we are committed to providing a smooth and reliable shipping experience with clear and transparent policies.
Shipping Locations
This shipping policy applies to orders shipped within:
Canada
United States Of America
Delivery Times
Order Cutoff Time:
4PM Eastern Standard Time
Orders placed after this time will be processed on the next business day, which may add an additional day to the estimated delivery time.
Order Handling Time:
1-2 Business Days Monday - Friday
Once your order is processed, it will be prepared and shipped.
Transit Time:
6-8 Business Days Monday - Friday
Estimated Delivery Time:
7-10 Business Days Delivery Monday - Friday
Please note that all delivery timeframes are estimates and may vary due to factors outside our control, such as carrier delays or high shipping volumes.
Carrier Services
We work with reliable shipping providers to ensure your order arrives safely, including:
UPS
FedEx
Canada Post
Shipping Costs
Free Shipping:
All orders within our list of countries stated above qualify for free shipping with no minimum order requirement.
Paid Shipping (if applicable):
For destinations outside our free shipping areas, shipping fees will be calculated at checkout.
Delivery Issues
If you experience any issues with your delivery, including delays, missing packages, or damaged shipments, please contact our customer support team. We will work with the carrier to resolve the issue as quickly as possible.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with your tracking information.
Policy Updates
We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of our website indicates acceptance of these changes.
Contact Information
Address: 140 Fairhaven Dr, Sydney, NS B1R 1N5
Email: Info@starkgrooming.com
Phone: 902-322-0804
Customer Service Hours:
Monday - Friday, 9:00 AM – 4:00 PM
Response Time:
We aim to respond within 1–2 business days.