FAQ
Frequently Asked Questions (FAQ)
Welcome to the StarPaws Frequently Asked Questions page.
We’re here to ensure you have the best possible shopping experience. If you need further assistance, please don’t hesitate to contact us.
General Questions
How long will it take to receive my order?
Handling Time: 1–2 business days
Transit Time: 6–8 business days
Estimated Delivery Time: 7–10 business days
Do you offer free shipping?
Yes, we offer free shipping on all orders within United States and Canada
Where is StarPaws located?
StarPaws is an online-based store offering high-quality products with shipping available within United States and Canada
Do you ship internationally?
No. At this time, we ship exclusively within United States and Canada, However thing's may change.
Do you have a physical store location?
No. We operate as an online-only store, allowing us to offer competitive pricing and a wider selection of products.
Orders & Support
How can I contact customer support?
You can contact our support team by email:
Can I cancel my order after it’s placed?
Yes. We offer a 24-hour cancellation window.
Please contact us as soon as possible if you wish to cancel your order.
Can I place a bulk order?
Yes, bulk orders are available.
Please contact our support team for more information and pricing.
How can I track my order?
Once your order has shipped, you will receive tracking information via email.
Returns, Refunds & Exchanges
What is your return policy?
We offer a simple and hassle-free return process.
Please refer to our Return & Refund Policy for full details.
What if I receive a defective product?
If you receive a defective or damaged item, we will replace it at no cost to you.
Please contact us within 30 days of receiving your order.
When will I receive my refund?
Once your return is received and inspected, your refund will be processed.
Refunds are typically initiated within 7 business days to your original payment method.
Do you offer warranties or guarantees?
Yes, we offer a 30-day warranty on all purchases.
How do exchanges work?
If you would like to exchange a product, please contact our support team and we will guide you through the process.
Security & Policies
Fraud Prevention
StarPaws reserves the right to cancel or place orders on hold if they are suspected of fraud or unauthorized activity.
Additional verification may be required for certain transactions.
Contact Information
Address: 140 Fairhaven Dr, Sydney, NS B1R 1N5
Email: Info@starkgrooming.com
Phone: 902-322-0804
Customer Service Hours:
Monday - Friday, 9:00 AM – 4:00 PM
Response Time:
We aim to respond within 1–2 business days.